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Paper I – Customer Service and Grievances
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1. Compendium on Processing and disposal of Public complaints . Download
2 Knowledge about DOPG, DOARPG and RTI Cases.
3 Consumer Forum/Post Forum/ Citizen Charter .
4 Central Civil Services Classification / Control & Appeal ) Rules
5 Conduct Rules
6. Financial Hand Books
7. Postal Operations
Acts/Rules/ Guidelines relating to Inland and foreign Post/ Mail operations money remittance , saving bank schemes and certificate , rural and Postal insurance. Latest administrative and operational instructions/guidelines issued by the department
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Paper II –
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Knowledge of Product and Services of department of Posts
1. Marketing : Principle of Marketing , Assessment of related products and services .
2. General Awareness and current affairs including general mental ability covering logical reasoning ( Verbal and non verbal ) numerical analysis arithmetic and basic mathematical equations statistical like mean , ,median, mode graphical representation of data comprehension of basic language skills .
To know about how to compute mean,median , mode please click ---------- Compute
3. General principles of technology
Basic technology requirement Computer, Server, Laptop.
4. Connectivity of Computers
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Marks
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Each paper will carry 200 Marks
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Duration
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90 Minutes
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No Of question
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100 of questions of MCQ type in each paper
( To View Model of Multiple Choice Question Please Click -------- MCQ
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Qualifying Marks
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40 % Marks in each paper subject to an over all average of 45 % for general category and 33 % in each paper subject to an over all average of 38 % for SC/ST
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Assessment of APAR/ACR
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The Competent authority will ensure and certify the following before recommending the application of the official for examination.
No disciplinary action is pending or contemplated against the applicant .
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No punishment is current against the applicant
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No adverse entry in the APAR/ACR in the last five years.
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For latest update always visit: www.katiharho.blogspot.in
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