FREQUENTLY ASKED QUESTIONS
MOBILE NUMBER PORTABILITY
Q1. What is Mobile Number Portability?
A1.
Mobile Number Portability (MNP) is the facility for users to switch to a
new Mobile Service Provider in the same Licensed Service Area (LSA),
while retaining their existing mobile number . Sim card and all services
on the mobile connection will change and will be provided by the new
Service Provider.
Q2. How can you benefit from MNP?
A2.
The main benefit of MNP is freedom of choice and the competition that
it generates. Now, you are free to choose a new Mobile Service Provider
without having to change to a new number. This means you can avoid the
inconvenience of having to notify friends and associates that you have
changed your Number.
Q3. What is porting?
A3.
'Porting' is the act of switching to a new Mobile Service Provider
within the same LSA, without changing your mobile number. However, only
active mobile numbers can port. Thus, do not terminate your current line
before porting.
Q4. Who can port?
A4. Any eligible Pre-Paid and Post-Paid (GSM / CDMA) mobile users can port. Eligibility conditions for porting are as follows :-
(a)
There are no outstanding payments due from the subscriber by way of
pending bill or bills, as the case may be, issued as per the normal
billing cycle but before the date of application for porting;
(b)
The porting request has been made after the expiry of a period of
ninety days from the date of activation of a new connection or from last
porting;
(c) No request for change of ownership of the mobile number is under process;
(d) The mobile number sought to be ported is not sub-judice;
(e) Porting of the concerned mobile number has been not prohibited by any Court of Law;
(f) Subscriber has applied for porting within LSA ( Licensed Service Area ) ;
(g)
The unique porting code mentioned in the porting request matches with
the unique porting code allocated by the Donor Operator for the mobile
number sought to be ported;
(h) The subscriber has complied with exit clause for the present connection.
Q5. Can I port my number if I am on a pre-paid service?
A5.
Yes, both pre-paid and post-paid customers can request for porting to
either prepaid or post-paid plan with the new Mobile Service Provider.
Subscriber who simply requires change in Plan from Post paid to pre-paid
and vice versa can do so in BSNL without the process of porting.
Porting process is involved only when subscriber desires to change his
operator.
Q6. Can I port my number if I am on a CDMA service?
A6.
Yes, any CDMA / GSM or 3G customers can request for a port to any
technology with the new Mobile Service Provider, provided he meets the
eligibility conditions stated in para 4 above.
Q7. What do you need to consider carefully before you port?
(a) Check if you meet the eligibility conditions stated in para 4 above.
(b)
If you have any overdue bills or have existing contracts with your
current Mobile Service Provider, the current Mobile Service Provider
will reject your porting request forwarded by the new Mobile Service
Provider. In such a case, you will not get refund of the administrative
porting fees. Kindly ensure that you do not have any bills overdue and
you fulfil the exit clause with the existing service provider. Contracts
still in place with the new Mobile Service Provider
(c)
For pre-paid users, you need to know that all existing credit (Talk
value and validity) will expire upon porting and not be carried to the
new Mobile Service Provider. Therefore, you are encouraged to plan
accordingly.
(d)
You need to understand that the services, SMS / MMS coverage (i.e.
networks to which one can send SMS / MMS), Value Added Services,
coverage area (i.e. places where one can log on to the mobile network),
call charges and packages offered by the new Mobile Service Provider may
differ from your current Mobile Service Provider.
(e)
Choose wisely the timing of the change. Are you planning to travel
outside the LSA / abroad during the porting process? There may be an
impact on roaming if you travel during the porting process.
Q8. How can I port to a new Mobile Service Provider?
A8. The salient steps involved are as follows :-
(i)
You will have to go to the new Mobile Service Provider’s Service Centre
or Authorised Dealer to request for porting of your mobile number. Fill
in a Service Registration Form and pay the porting fees for processing.
(Presently BSNL is not charging any fees for porting into BSNL.)
(ii) The Recipient Operator shall ask the subscriber to send a SMS to
Donor Operator to request for UPC (Unique Porting Code) using short code
1900 from the mobile number which is sought to be ported.
(iii) The SMS text for requesting UPC by a subscriber shall be the word
‘PORT’ followed by a space followed by the ten digit mobile number which
is to be ported which shall be case insensitive. (i.e. it can be port
or Port etc.) (eg PORT XXXXXXXXXX and send it to 1900)
(iv) Upon receipt of the SMS, the Donor operator shall forthwith send
back a reply SMS containing a unique porting code through an automated
system. Subscriber will fill the UPC in the Application form for
porting.
(v) In case the subscriber’s CLI does not match with the ten digit
mobile number, UPC shall not be allotted but a message shall be
generated to inform such subscriber that the CLI does not match with the
mobile number.
(vi) UPC allocated to a subscriber shall be valid for a period of
fifteen days from the date of request or such time till the number is
ported out, whichever is earlier, for all service areas except Jammu
& Kashmir, Assam and North East licensed areas the validity for the
UPC shall be for a period of thirty days from the date of request or
till such time the number is ported out, which ever is earlier,
irrespective of. number of requests the subscriber makes; in case of
J&K pre-paid mobile subscriber to get UPC - call 1900 instead of
sending SMS.
(vii) You will be issued a new SIM card by the new service provider.
(viii) Upon approval of porting request, the new Mobile Service Provider
will inform you the date and time of porting. You are required to
change your SIM card at the said time. In case of problem you need to
contact the new Service Provider.
Q9. How long does it take to port to the new Mobile Service Provider?
A9.
The porting process will take at least seven days in all LSAs except
NE, Assam & J&K. in these three LSAs porting will take more
time.
Q10.Can I port my number more than once?
A10. Yes,
but you cannot make more than one porting request at a time to
different Mobile Service Providers. Also you should fulfil all the
eligibility conditions including at least 90 days subscription with your
current Mobile Service Provider.
Q11. Can I decide the date and time at which my number is ported?
A11.
No, you cannot dictate when your number should be ported. It is all
automated and upon approval of porting request, the new Mobile Service
Provider will inform you the tentative date and time of porting.
Q12.
Before porting, I have to settle all necessary payments with the
current provider. However, there will be a period between the final
payment day and the porting day. To which provider do I have to pay for
the transactions made during the time gap?
A12.
You will have to pay to your previous Mobile Service Provider, and
ensure to settle your account with the old service provider. While
applying for porting, you need to clear all the bills issued to you till
that time. All bills issued subsequent to the porting application also
need to be cleared by their due date failing which, the connection is
liable to be disconnected by the new service provider.
Q13. How much would it cost me to port to a new mobile service provider?
A13. BSNL
is not charging any fee from subscriber for mobile number portability.
However cost of SIM card will be charged as per plan opted by
subscriber.
Q14. Can I cancel my port request after applying for porting? Will I get a refund?
A14. Yes, You may cancel your port request with your new Mobile Service Provider within 24 hours of making the port request.
Q15. Do I get a new SIM card when I change my Mobile Service Provider?
A15. Yes, the new Mobile Service Provider will give you a new SIM card.
Q16. Do I need to cancel my existing services before I port to a new Mobile Service Provider?
A16. No,
you do not have to cancel your existing services. Your existing
services with the current Mobile Service Provider will automatically be
terminated once you have successfully ported to the new Mobile Service
Provider.
Q17. Will I still enjoy the same Services during the porting process?
A17. Yes,
you will still enjoy the same Services, except for International
Roaming Services, which your current Mobile Service Provider may suspend
upon your porting request.
Q18. After porting, will I enjoy the same services from the new Mobile Service Provider?
A18. No,
you can only port your number and not services.. You must re-register
for all the value-added services (VAS) that you want to subscribe to
with the new Mobile Service Provider. You need to know that the new
Mobile Service Provider is not obligated to provide identical services.
Q19. What should I do, if I have taken a connection under Handset bundling scheme?
A19. You have 2 options:
Option 1 : To continue with your existing Mobile Service Provider until your contract expires, then only request for port.
Option
2 : Cancel your existing contract after complying with the exit clause
in the contract for its premature termination and then apply for
porting.
Q20. Can my request be rejected by my current Mobile Service Provider?
A20. Yes, if you do not meet the eligibility criteria for porting.
TELECOM REGULATORY AUTHORITY OF INDIA
Customer guide for availing the facility of Mobile Number Portability
Mobile Number Portability
(MNP) is the facility for users to switch to any mobile operator in the
same Licensed Service Area (LSA), while retaining their existing mobile
number . Sim card and all services on the mobile connection will change
and will be provided by the new operator.
Request for porting
I. Contact the new mobile service provider to whom you want to port your mobile number.
II. Obtain Customer Acquisition Form (CAF) & Porting Form.
III. Read the eligibility, probable reasons for porting rejection and other conditions carefully.
IV. If eligible, fill up the CAF and Porting Form. For filling up of porting form you need a ‘Unique Porting Code’ (UPC)
V. To obtain UPC send SMS from the mobile number you want to port to the
number ‘1900’ with text ‘PORT’ followed by space followed by your 10
digit mobile number you want to port. [ As pre-paid SMS is not
permitted, in Jammu & Kashmir the subscriber has to dial ‘1900’ to
get an UPC, the operator at ‘1900’ provide the UPC after verifying
subscriber number with CLI. ]
VI. It may be noted that you will receive an auto generated 8 digits UPC
from the Donor operator. The first two characters of the UPC consists
of ‘Alphabets’ and remaining 6 digits will be numerical characters
except
zero.
VII. Submit the duly filled Porting Form and CAF along with requisite documentary proof to the mobile service provider.
VIII. If you are a post paid subscriber, submit a paid copy of the last bill issued along with Porting Form and CAF.
IX. Obtain new SIM card from the new service provider
X. Service provider may charge porting charge maximum upto j 19/-
You can withdraw your porting request within 24 hrs of applying. However, the porting charge is non-refundable.
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Activation of ported number:
XI. Your new mobile service provider will intimate you the date & time of porting on your mobile phone.
XII. Change over takes place on the 7th working day (15th working day in
case of Jammu & Kashmir, Assam and North East service areas).
XIII. The service disruption time shall be around 2 hrs during night time of the date/time of porting.
XIV. Replace the old SIM with the new SIM provided by your new mobile service provider after the specified date and time.
Eligibility and Other Conditions
You are allowed to move to another
mobile service provider only after 90 days of the date of activation of
your mobile connection or from the date of last porting of your mobile
number, which ever is applicable. You are allowed to change mobile
service provider within the same service area only.
If you are a postpaid subscriber, please ensure that you have paid all
the dues as per your last bill (You will have to sign an undertaking in
the Porting Form also).
If you are a Pre-paid subscriber, please note that the balance amount of talk time, if any, at the time of porting will lapse.
Detailed regulations are accessible in TRAI website
www.trai.gov.in
