India Post : Forms for Finacle CBS Operations
The download links are listed below to download the application form for CBS Operation in India post.
Showing posts with label CBS. Show all posts
Showing posts with label CBS. Show all posts
Wednesday, 12 August 2015
FREQUENTLY ASKED QUESTIONS CBS
FREQUENTLY ASKED QUESTIONS- Part II
1. Where will be the vouchers\ hard copies stored, after CBS implementation?
Hard copies of account related documents like KYC, Opening form, Nomination documents etc. will be sent to CPC for scanning. Once scanned, these hard copies will be sent back to the originating office for storage. Softcopies of these documents will be stored in Enterprise Content Management System
- (ECMS). ECMS is a system for storing soft copies/images of customer documents.
- Transaction documents like vouchers/ receipts will not be scanned or transmitted to CPC.
2. Would the customer be allowed to transact till the time his\her documents are being verified at CPC?
Customer can do monetary transactions through Post Office or by cheque till his/ her documents are verified at CPC. Signatures will be tallied with the signature slip pasted in the SS Book or register at the time opening of account in CBS post office.
3. During account opening, what will be the process if the documents submitted by the customer are not KYC compliant?
An initial level checking is done at the counter. If any incorrect document is found, it is corrected by the customer there itself. Second level checking is done at CPC. In case of any discrepancy in documents, the documents are returned back from CPC to the originating post office for correction. Post Office will freeze the account and inform the customer for rectification. No further transaction will be allowed.
4. In the new CBS system, what action will be taken to segregate the silent\dormant accounts (which have not been operated for a long time)?
All silent\dormant accounts will be marked (flagged) in the CBS Finacle. Also, the customer will be informed when maintenance fee is debited from silent account.
5. Will all the data and documents for the existing accounts be migrated?
Yes, all the accounts will be migrated to CBS Finacle. Those accounts which are not on Sanchay Post will first be created in Sanchay Post and then they will be migrated to CBS Finacle. No document of
existing account will be scanned except specimen signatures.
6. After implementation of CBS solution, will doing a day end at all the branches be compulsory?
Yes, day end will be compulsory. As done currently, day end will have to be done at every post office after CBS implementation also.
7. What is CPC? What functions will be performed at CPC after CBS implementation?
Circle Processing Centers (CPC) will be created at every circle for scanning and uploading all the
documents. Some data entry fields will also be filled and activities relating to E-Banking, Mobile
Banking as well as ATM Cards will be undertaken.
8. What new roles will be introduced at CPC after CBS implementation?
Following roles will be introduced in the CPC:
- CPC In charge -will be responsible for the functioning of CPC
- CPC Supervisor- will be responsible for work allocation and supervision of activities at CPC like account opening/modification, scanning activities, welcome kit preparation, Service request activities etc.
- Account Opening Maker- will be responsible for KYC and AML compliance checks and data entry for account opening requests for all types of accounts
- Modifications Maker- will be responsible for performing modifications to customer’s account details in case of Freeze/Unfreeze.
- Scanning Assistant- will be responsible for scanning and uploading of documents in ECMS.
- CPC MTS - will be responsible for dispatching documents and preparing bundles for scanning and other office support jobs.
9. What is Central CBS Operational IT Team? What will be the role of this IT team after CBS implementation?
Central CBS Operational IT Team will be mainly responsible for –
1. Any changes to the product related parameters like interest rates, terms in term deposits.
2. Managing roles and profiles of all the users
3. Doing Data Centre level End of Day for the whole Post Office Savings Bank.
10. If a customer has multiple accounts in different PO today, will these be connected to a single CIF in future and if so how will this be done?
During Migration, separate CIF will be generated for all account holders. But after implementation of CBS, different CIFs can be merged.
11. Will there be any data backup in case the system crashes?
Yes, data backups will be taken regularly for all centralized servers at the data center located in Mumbai
12. Will there be a separate CBS application for devices to be used in rural areas?
Yes, a separate CBS application will be rolled out as a part of Rural Information and Communication
Technology (RICT) solution
13. Will NEFT/RTGS/SWIFT facility be available from the beginning?
No, these facilities will not be available now. NEFT/RTGS/SWIFT facility be available only after RBI approval
14. What is the process of role delegation, if some staff or officer is on leave?
The concerned post office will contact their Circle CBS Operations Monitoring Team and submit information of the new user to be created in the prescribed format. Circle Team will contact Central CBS Operations IT Team to get fresh login IDs and Passwords for new users.
For any feedback, please write to us at
Download Full Document of FAQ Part II
Tuesday, 11 August 2015
CLARIFICATION REGARDING CBS FROM DIRECTORATE
1. It may please be clarified whether SB pay in slip is required to be collected OR NOT , when maturity amount of a scheme is transferred to SB account? It will be also be considered as NON CASH TRANSACTION.
Clarification-NOT REQUIRED
2. Similarly whether pay in slip is required to be collected from the agents when agent commission is automatically deposited to their SB accounts and these transactions will also be treated as non cash transaction?
Clarification-NOT REQUIRED
3. Agents are required to write AAR number on ACG-17 used for taking commission earned on investments made by them ( SB order no 6/2013 dated 25.04.2013). If it is not done, the investment will be treated as direct investment and commission will not be paid. In the CBS environment commission earned will be automatically credited to agent's SB account directly.
In these circumstances, Where the agent has to write AAR number?. No provision is also made in Account opening form to write AAR number by the agent. Provision to write AAR number is to be made in Account opening form.
Clarification-TAKING ACG-17 has not been discontinued yet.
Wednesday, 24 September 2014
Training Material and FAQ on CBS and PLI
Training Materials of CBS
Download a Training materials for CBS and may use for Practice and work purpose. you can access the following link to download the CBS training materials
Download
Training Materials for PLI
Download PLI McCamish Training materials from DMCC for the following listed materials PLI PPT, PLI OM PDF, PLI Simulation, Collected Job aid ready for printing, IP PLI App training system administration and more..Download
FAQ for CBS - it may contain 38 pages
Download Frequently asked question to clarify your doubt and clear it easy way. Infosys compiled most of the common issues we are facing in regular work. Kindly utilize this document using below link
Download
Courtesy : http://potools.blogspot.in/
Saturday, 19 July 2014
Procedure to Withdraw / Close MIS/TD/SCSS in Any CBS Post Offices
- The Counter PA should first go to HACLI and see that Account(s) are genuine and stand in Finacle.
- He/She will verify signatures of the holder(s) on the withdrawal Form or Account Closure Form with that available in Finacle.
Once, it is confirmed from the signatures that holder is genuine, payment of interest should be made to the account holder as per process being followed for normal withdrawal using
- If account closure is requested, take SB10(b) form, fresh ID as well as Address Proof.
- After proper verification of KYC documents, Accounts(s) first to be transferred IN by using
HACXFSOL
Whenever any account is closed at the office other than the office where account was opened, in any case, payment should not be made by cash and payment should either be made by crossed cheque or credit to savings account (where required KYC documents have been taken) only.
If holder wants re-investment, closing proceeds should be transferred to Re-investment office account (0387) and credit re-invested amount into newly opened account/certificate. Remaining amount can either be credited to savings account or paid back by cheque.
SB10(b) and KYC documents should be sent to CPC of the office where payment is being made. CPC will scan the document and attach the same with CIF.
Source : http://dopfinacle.blogspot.in
Clarifications on different scenarios being faced or likely to be faced in CBS Post Offices
1.Scenario:- When a certificate holders attend CBS Post Office from where Certificates were purchased for transfer of certificates to another CBS Post Office.
The Counter PA or Supervisor or Postmaster should politely request the Certificate holder that since CBS has been implemented in the office, where he wants to transfer certificates, there is no need for transfer of certificates as he/she, on maturity, can take payment from any CBS Post Office after giving fresh KYC documents.
2.Scenario:- When a Certificate holder attends any CBS Post Office to encash certificates either on maturity or for premature closure where certificates were purchased from other CBS Post Office.
The Counter PA should first go to HACLI and see that Certificates are genuine and stand in Finacle. He/She will verify signatures of the holder(s) on the certificates with that available in Finacle. Once, it is confirmed from the signatures that holder is genuine, holder should be asked to fill NC-32 and give fresh ID as well as Address Proof and Mobile number. After proper verification of KYC documents, Certificates first be transferred IN by using HACXFSOL. Customer’s new address and mobile number should be entered through account modification menu and it should be verified by Supervisor. Then payment should be made by crossed cheque or credit to savings account. Payment should not be made by cash in any case. If holder wants re-investment, closing proceeds should be transferred to Re-investment office account (0387) and credit re-invested amount into newly opened account/certificate. Remaining amount can either be credited to savings account or paid back by cheque.
If certificates belong to the period of pre-migration, an intimation of discharge should be sent to the office of issue by service registered post which will make discharge entry in the Purchase Application.
NC-32 and KYC documents should be sent to CPC of the office where payment is being made. CPC will scan the document and attach the same with CIF.
3.Scenario:- When any claimant presents certificates issued by another CBS Office alongwith claim application form for payment or transfer to claimant’s name.
In CBS environment, claim form can be submitted at any CBS post office. When such a claim is presented at any CBS post office, first of all, user has to enter date of death in the CIF and supervisor has to verify. Then procedure of settlement of deceased claim case has to be followed. After sanction of claim, if claimant wants payment, procedure mentioned in scenario 2 should be followed. If claimant wants to transfer of certificates in his/her name, open new CIF in his/her name based on new AOF(if no CIF is available in his/her name) and attach the existing Certificates (Accounts) with new CIF. Name of holder can be changed through menu HAALM.
In this case also, If certificates belong to the period of pre-migration, an intimation of discharge or sanction of claim should be sent to the office of issue by service registered post which will make discharge entry in the Purchase Application and attach sanction memo.
Claim Application Form and KYC documents of claimant and Account Opening Form (AOF) should be sent to CPC of the office where payment is being made or claim is sanctioned. CPC will scan the document and attach the same with CIF.
4. Scenario:- When Account Holder of MIS/SCSS/TD scheme approaches CBS Post Office, where account stands for transfer of accounts before maturity to another CBS Post Office.
The Counter PA or Supervisor or Postmaster should politely request the Account holder that since CBS has been implemented in the office, where he wants to transfer Accounts, there is no need for transfer of Accounts as he/she, on maturity, can take payment from any CBS Post Office after giving fresh KYC documents. Whenever any account is closed at the office other than the office where account was opened, payment should not be made by cash in any case and payment should either be made by crossed cheque or credit to savings account (where required KYC documents have been taken). Monthly/quarterly or Yearly interest can also be withdrawn at any CBS Post Office.
5.Scenario:- When Account Holder of MIS/SCSS/TD scheme approaches any CBS Post Office for taking interest or closing accounts.
The Counter PA should first go to HACLI and see that Account(s) are genuine and stand in Finacle. He/She will verify signatures of the holder(s) on the withdrawal Form or Account Closure Form with that available in Finacle. Once, it is confirmed from the signatures that holder is genuine, payment of interest should be made to the account holder as per process being followed for normal withdrawal. If account closure is requested, take SB10(b) form, fresh ID as well as Address Proof. After proper verification of KYC documents, Accounts(s) first to be transferred IN by using HACXFSOL. Whenever any account is closed at the office other than the office where account was opened, in any case, payment should not be made by cash and payment should either be made by crossed cheque or credit to savings account (where required KYC documents have been taken) only. If holder wants re-investment, closing proceeds should be transferred to Re-investment office account (0387) and credit re-invested amount into newly opened account/certificate. Remaining amount can either be credited to savings account or paid back by cheque.
SB10(b) and KYC documents should be sent to CPC of the office where payment is being made. CPC will scan the document and attach the same with CIF.
6.Scenario:- When any claimant presents documents for preferring claim in respect of any MIS/SCSS/TD/RD/PPF account(s) stand at another CBS Office alongwith claim application form for payment or transfer of account (RD/TD/SCSS) in the name of claimant.
Deat should be noted in the relevant field in CIF of deceased depositor. Follow the procedure laid down for settlement of deceased claim case. After sanction of claim, follow the procedure mentioned in scenario 5 above. If claimant wants to transfer RD/TD/SCSS account in his/her name, open new CIF (based on new Account Opening Form (AOF)} in his/her name (if not already exists) and attach the existing Accounts with new CIF. Name of holder can be changed through menu HAALM.
Claim Application Form and KYC documents of claimant or Account Opening Form (AOF) should be sent to CPC of the office where payment is being made or claim is sanctioned. CPC will scan the document and attach the same with CIF.
7. Scenario:-A Certificate holder whose certificates stand at CBS post office wants payment of matured certificates at non CBS Post Office .
When a certificate holder attends non-CBS post office, he/she should be asked to submit application on plain paper in duplicate requesting payment at non-CBS post office and his/her contact number. He/she should be asked to submit original certificates duly signed on the back. The certificate holder should be identified with fresh KYC documents. Postmaster of the post office (Non CBS) will accept KYC documents on the application for payment under dated signatures and send original certificates and application for payment duly accepted under his dated signatures attesting holder’s signature with designation stamp by service Insured Post to the Postmaster of CBS Post Office from where certificates were purchased. He will enter details of certificates and holder (including contact number) in a register to be maintained in manuscript.
When Insured is received at CBS Post Office, Postmaster will open the same and enter details of certificates and holder (including contact number) in a register to be maintained in manuscript. (CBS)Postmaster, after satisfying that Postmaster of Post Office (Non CBS) from where insured was received has attested signatures of holder on the application, will transfer original certificates to the CBS counter. Further process for discharge of certificates will be followed at the CBS Post Office. A crossed Postmaster cheque for the maturity amount will be prepared in the name of holder and handed over to the Postmaster. Entry of the cheque will be made in the same register and cheque will be sent by service Insured Post to the Postmaster of the Post Office (non CBS) from where certificates were received. Insured Letter number and receipt should be entered in the register and receipt will be pasted against the entry.
On receipt of Insured letter at the Post Office(non CBS) from where certificates were sent, Postmaster will open the Insured Letter, enter Insured Letter number and cheque number as well as date in the register against the entry which was made at the time of sending the certificates. Certificate holder should be called over phone to receive the cheque. When certificate holder attends post office, cheque should be handed over to him under receipt in the register against the relevant entry.
8. Scenario:- Application for transfer of certificates sent for verification by non CBS post office and on receipt of verification, post office migrated CBS.
The Postmaster will send such requests to the divisional head who will inform the certificate holder and arrange payment from the nearby non-CBS Post Office.
9.Scenario:- Advice of Transfer(AT) issued by a non CBS HO received at CBS HO or SO.
Account Holder should be contacted and requested to provide name of any nearby non CBS Post Office for opening of account. On getting such information, account will be opened on transfer in that office.
10.Scenario:- An account holder applies for transfer of account to any other HO or SO at CBS or Non CBS Post Office.
Postmaster or Sub Postmaster of SO/HO where transfer of account is applied will go to DMCC Chennai website to see list of CBS Post Offices and confirm that post office to which transfer is applied is not a CBS Post Office. If SO is completely manual and unable to see the list, it will be the duty of HO that before issue of AT, list should be consulted and if that post office is already in the list of CBS Post Offices, AT should not be issued. Account holder should be contacted and asked to submit name of any nearby non CBS post office.
11. Scenario:- A Certificate holder of CBS Post Office, lost certificates and wants to get duplicate certificates issued.
In such cases, certificate holder can apply for issue of duplicate certificates only at the CBS post office from where, certificates were issued. Process of issue of duplicate certificates should be started and completed by that CBS Post Office only.
(Procedure )
1. Move the inventory of Duplicate Certificates (if available) of same scheme to the user id from which duplicate certificate is getting printed. Otherwise, fresh certificates will be taken from the existing inventory.
2. GO to HDUDRP and provide details like account number /cif id for which certificate is getting printed.
3. HDUDRP will take the current inventory i.e either normal or duplicate certificates which is available with the user.
4. If certificates are actually printed through printer, the user is able to see DUPLICATE on the certificates. If certificates are not printed then a Rubber Stamp of “Duplicate” should be placed on the certificates where normal certificates are used.
5. After this, new certificate number will be available under the account number. Use NSCAM menu to confirm that new certificate numbers are replaced with lost certificates.
6. If the any holder/customer come with old certificates, while closure, system will not those certificates in the closure menu .
7. Old certificate number will not be reflected in the system and user can’t be able to close the account.
12.Scenario:- An account holder of a CBS post offices wants to get duplicate Passbook issued.
Duplicate Passbook can be issued by any CBS Post Office after following the laid down procedure of issue of duplicate Passbook.
13. Scenario:- Inter CBS Post office Transactions (INTERSOL TRANSACTIONS)
In CBS environment, transactions can be initiated in any CBS Post Office. Any depositor of Savings, RD, TD, MIS, SCSS, PPF or Certificates can initiate transaction either Financial or Non-Financial at any CBS Post Office. Transaction will appear in the Report No.19 i.e Common Counter Wise Transactions Report-Inter Branch of the office where transaction is initiated. Amount of the transaction would also appear in Consolidation of the same office. No transaction would appear in the office where account/certificate stands. Extra care should be taken at the time of such transactions. In respect of withdrawal from savings Account for more than for Rs. 50,000/- , it should be allowed only if required KYC documents of the account holder (s) have been taken. In respect of accepting deposits, no extra care is required to be taken. As regards, payment of maturity value of MIS/RD/SCSS/TD/PPF/Certificates, payment should be made by crossed cheque or credit to Savings Account (where appropriate KYC documents have been taken). Non Financial transaction means modification in account or CIF. This can also be initiated at any CBS Post Office but it should be supported by documentary proof. This document and application for modification (to be taken on A4 size paper) should be sent to concerned CPC where modification is being done for scanning and attaching to CIF. Please ensure that all Financial or Non Financial Transactions should be verified by Supervisor/SPM at the same office and same time when initiated.
14. Scenario:- A customer wants to do re-investment of matured amount in CBS post office.
In case, depositor wants re-investment from one scheme's maturity value to another scheme, total maturity value+interest should be credited/deposited under Office Account 0387 and then amount to be invested should be debited/withdrawn from this account and credited/deposited in the concerned new account. Remaining amount can be paid by cash/cheque from this account to the customer.
One Supervisor/SPM should take print out of the ledger copy of this office account by invoking HACLPOA or Office Account LOT and cross verify all debits and credits with corresponding re-investment entries in the LOTs on daily basis. Supervisor has to ensure that balance at the end of each day in this account is Zero i.e against all the credits entered for re-investment, amount should be debited from this account and concerned accounts are credited or remaining amount is paid.
Wednesday, 2 July 2014
Procedure for Trail Closure Process in POSB Schemes in CBS
Trail Closure Process in POSB Schemes in CBS : Click to View
Monday, 30 June 2014
Wednesday, 18 June 2014
POSTMASTER CERTIFICATES AND SQL QUERY FOR GO LIVE
DPT report along with Postmaster Certificate for DPT issue may be sent to DMCC /Chennai before up loading the Post &Sign DB and Manual DB. And Post master Sign off Certificate confirming the Balances of the Manual DATA should be sent along with Manual DB.
View / Download The Certificates And SQL Query From DMCC
Download
Friday, 30 May 2014
CBS SOFTWARE LATEST RELEASE AND UPDATE INFO
CBS Latest Software Info
DB Analyzer Dated 22.05.2014
Download the Latest DB Analyzer including (DBA+ Tool dt. 22-05-2014)
Premigrationtool V3.2.2
Download Pre Migration Tool from DMCC website v3.2.2 dated 23.05.14
DPT Tool v 3.2
Download Data Profiling Tool v3.2 dated 23.05.2014 from DMCC website
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