FREQUENTLY ASKED QUESTIONS- Part II
1. Where will be the vouchers\ hard copies stored, after CBS implementation?
Hard copies of account related documents like KYC, Opening form, Nomination documents etc. will be sent to CPC for scanning. Once scanned, these hard copies will be sent back to the originating office for storage. Softcopies of these documents will be stored in Enterprise Content Management System
- (ECMS). ECMS is a system for storing soft copies/images of customer documents.
- Transaction documents like vouchers/ receipts will not be scanned or transmitted to CPC.
2. Would the customer be allowed to transact till the time his\her documents are being verified at CPC?
Customer can do monetary transactions through Post Office or by cheque till his/ her documents are verified at CPC. Signatures will be tallied with the signature slip pasted in the SS Book or register at the time opening of account in CBS post office.
3. During account opening, what will be the process if the documents submitted by the customer are not KYC compliant?
An initial level checking is done at the counter. If any incorrect document is found, it is corrected by the customer there itself. Second level checking is done at CPC. In case of any discrepancy in documents, the documents are returned back from CPC to the originating post office for correction. Post Office will freeze the account and inform the customer for rectification. No further transaction will be allowed.
4. In the new CBS system, what action will be taken to segregate the silent\dormant accounts (which have not been operated for a long time)?
All silent\dormant accounts will be marked (flagged) in the CBS Finacle. Also, the customer will be informed when maintenance fee is debited from silent account.
5. Will all the data and documents for the existing accounts be migrated?
Yes, all the accounts will be migrated to CBS Finacle. Those accounts which are not on Sanchay Post will first be created in Sanchay Post and then they will be migrated to CBS Finacle. No document of
existing account will be scanned except specimen signatures.
6. After implementation of CBS solution, will doing a day end at all the branches be compulsory?
Yes, day end will be compulsory. As done currently, day end will have to be done at every post office after CBS implementation also.
7. What is CPC? What functions will be performed at CPC after CBS implementation?
Circle Processing Centers (CPC) will be created at every circle for scanning and uploading all the
documents. Some data entry fields will also be filled and activities relating to E-Banking, Mobile
Banking as well as ATM Cards will be undertaken.
8. What new roles will be introduced at CPC after CBS implementation?
Following roles will be introduced in the CPC:
- CPC In charge -will be responsible for the functioning of CPC
- CPC Supervisor- will be responsible for work allocation and supervision of activities at CPC like account opening/modification, scanning activities, welcome kit preparation, Service request activities etc.
- Account Opening Maker- will be responsible for KYC and AML compliance checks and data entry for account opening requests for all types of accounts
- Modifications Maker- will be responsible for performing modifications to customer’s account details in case of Freeze/Unfreeze.
- Scanning Assistant- will be responsible for scanning and uploading of documents in ECMS.
- CPC MTS - will be responsible for dispatching documents and preparing bundles for scanning and other office support jobs.
9. What is Central CBS Operational IT Team? What will be the role of this IT team after CBS implementation?
Central CBS Operational IT Team will be mainly responsible for –
1. Any changes to the product related parameters like interest rates, terms in term deposits.
2. Managing roles and profiles of all the users
3. Doing Data Centre level End of Day for the whole Post Office Savings Bank.
10. If a customer has multiple accounts in different PO today, will these be connected to a single CIF in future and if so how will this be done?
During Migration, separate CIF will be generated for all account holders. But after implementation of CBS, different CIFs can be merged.
11. Will there be any data backup in case the system crashes?
Yes, data backups will be taken regularly for all centralized servers at the data center located in Mumbai
12. Will there be a separate CBS application for devices to be used in rural areas?
Yes, a separate CBS application will be rolled out as a part of Rural Information and Communication
Technology (RICT) solution
13. Will NEFT/RTGS/SWIFT facility be available from the beginning?
No, these facilities will not be available now. NEFT/RTGS/SWIFT facility be available only after RBI approval
14. What is the process of role delegation, if some staff or officer is on leave?
The concerned post office will contact their Circle CBS Operations Monitoring Team and submit information of the new user to be created in the prescribed format. Circle Team will contact Central CBS Operations IT Team to get fresh login IDs and Passwords for new users.
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