Friday 23 December 2011

Frequently Asked Questions About RNet

About RNet

What is R Net?
R Net is an Add on to existing process of delivering Registered Articles. Where articles will be booked with Barcodes and tracking details will be provided to customer as in case of Speed Articles.


Only few dates my office shown under R Net enabled offices?
R Net enabled offices MIS is depends on following points
1 That Day your office might have not communicated to Server through R Net Communication application.
2 That day your office have not used Barcodes for booking or
3 Check Next FAQ Point.


My Office is not available / reflecting on R Net Enabled Office MIS?
Check one of the following point

* Local Meghdoot Applications Pincode and Non Delivery Code is matching with R Net Central server master data.
* Once Articles are fetched in Despatch application for Bag Closing. Booked articles will reflect in R Net MIS.
* Check R Net Communication is running.
* Your Office may not be Using Barcodes for Booking.
* If Point of Sale installed for Speed Post then your office booking data will not reflect on R Net MIS so follow the steps given below
1 Login to Point of Sale Supervisor
2 Select menu My Office -> Environment
3 Change Office Type as Post Office
4 Restart Computer where R Net Communication is installed.
* If all of the above points are satisfactory. Please give a request for Office Master, upload it and restart R Net Communication.


How Post Office will configure Due Bags?
For Post Offices Due Bag configuration has to be done by concern System Administrator locally in Despatch module. If any office is not available for Bag Configuration follow the steps given below

1 Give a request for Office Master from R Net communication and then check if still office is not available for Bag Configuration follow step 2
2 Office Master verification from concern division either haven't mentioned that office or verified data itself is not received to CEPT.


How RMS Office will configure Due Bags (Due Mail List)?
For RMS offices concern Divisional SA will do the Due Bag configuration on Website using CRC Web Users supplied by CEPT If any office is not available for Bag Configuration follow the steps given below

1 Give a request for Office Master from R Net communication and then check if still office is not available for Bag Configuration follow step 2
2 Office Master verification from concern division either haven't mentioned that office or verified data itself is not received to CEPT.


Which office needs to be upgraded under R Net?
* All computerised Post Offices.
* Registration Centre of RMS sorting offices.


What are pre-requisites for R Net?
* Use of Barcode for all kind of Registered Articles in Booking offices.
* Barcode Scanner.
* Internet Connectivity to concern office.


What is Article Barcode format?
Example: RM42462921IN


What is Bag Barcode format?
Example: RMB0000000005


How to Know the R Net enabled Offices?
* Login R Net MIS url with common credentials
* Select R Net Enabled offices menu
* Provide your Circle / Region / Division details and view report.


What are benefits of R Net?
* Know the current status of Register article on Internet.
* Reduce the no of Search Bill for Register articles.
* Direct approach for customer complaints to the last destination office in tracking details.


Which Meghdoot Version onwards R Net started?
Meghdoot Millenium 7.0


Which Meghdoot application has to be upgraded in R Net implementation?
* Point of Sale
* Despatch
* Postman


Which URL shall we use for R Net MIS?
R Net MIS web site (URL) is as follows
https://services.ptcmysore.gov.in/RNet



What are the Login credentials for R Net MIS web application?
User ID : dop
Password : india


What is Installation Sequence for R Net?
* Post Office
- Upgrade / Install Point of Sale
- Upgrade / Install Postman
- Install R Net Communication
- Register the Certificate for R Net Communication
- Configure R Net Communication path in POS-Despatch and Postman application

* Sorting Office
- Install R Net Client
- Install R Net Communication
- Register the Certificate for R Net Communication
- Configure R Net Communication path in R Net Client


General Instructions:
* Non Delivery code in all the Meghdoot application should be configured same. And it should match with R Net Office master data on web.

* Keep R Net Communication always running it will help for Virtual Messages flow for next office.

* Two delivery offices with Same Pincode should not have the same Non Delivery code.
For example: Following configuration is not correct. Non delivery codes should be different.

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