NEW
DELHI: Telecom leader Bharti Airtel today launched India's first online
self care service which will enable pre-paid customers to get itemised
bills, manage their account and subscribe to value added services.
"Airtel prepaid mobile customers can visit the new self care website to receive and activate customised offers on 'my airtel, my offer' (MAMO), view tariff and top up options, request for the itemised bill and more," Bharti Airtel said in a statement.
Airtel is the first company to come up with this service after the Telecom Regulatory Authority of India on January 6 issued 'Telecom Consumers Protection Regulations, 2012', where it asked operators to provide itemised bills at a price not exceeding Rs 50.
So far, there was no regulatory binding on companies to provide itemised bill to pre-paid customers and they had no documentary records of their phone usage.
The Trai regulation also directed operators to provide details of tariff plans, available balance and details of the value added services activated on a connection any time, free of charge to their subscribers.
Customers will have to register on Airtel's website by submitting their pre-paid number and password that will be send to them on their mobiles.
Once the account opens on Airtel website, customer will have option to access services like check balance, validity, recharge history, handset details, itemised bill and recharge.
This kind of facility was earlier available for post-paid user only.
For getting itemised pre-paid bill, Airtel customer will have to pay Rs 50 to the company and can request for the same bill again without paying extra money.
"Airtel prepaid mobile customers can visit the new self care website to receive and activate customised offers on 'my airtel, my offer' (MAMO), view tariff and top up options, request for the itemised bill and more," Bharti Airtel said in a statement.
Airtel is the first company to come up with this service after the Telecom Regulatory Authority of India on January 6 issued 'Telecom Consumers Protection Regulations, 2012', where it asked operators to provide itemised bills at a price not exceeding Rs 50.
So far, there was no regulatory binding on companies to provide itemised bill to pre-paid customers and they had no documentary records of their phone usage.
The Trai regulation also directed operators to provide details of tariff plans, available balance and details of the value added services activated on a connection any time, free of charge to their subscribers.
Customers will have to register on Airtel's website by submitting their pre-paid number and password that will be send to them on their mobiles.
Once the account opens on Airtel website, customer will have option to access services like check balance, validity, recharge history, handset details, itemised bill and recharge.
This kind of facility was earlier available for post-paid user only.
For getting itemised pre-paid bill, Airtel customer will have to pay Rs 50 to the company and can request for the same bill again without paying extra money.
Source : Economictimes
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Posted: 13 Feb 2012 07:42 AM PST
The
Ministry of Railways has advised the passengers travelling on the train
on a short notice to use the facility of Current Reservation Counter
situated at the train originating main stations. The Ministry has
pointed out that vacant reserved seats available on train after
preparation of reservation charts can be booked at the Current Counters
of the train originating stations upto a specified time before departure
of trains.
The Railways wishes to create
further awareness among the passengers about this facility as due to
lack of adequate awareness, it is misused by unscrupulous
elements/intermediaries for providing confirmed accommodation to
passengers at a premium by using the current counter facility.
It may be mentioned that a
reserved ticket can be booked across the Passenger Reservation System
counters all over the country as well as through internet only upto the
time of preparation of reservation charts. After preparation of
reservation charts, the berths/seats available, if any, can be booked at
the current counter available at the major stations. The reservation
charts are normally prepared 3 to 4 hours before he scheduled departure
of the train. In case of trains leaving early morning, the charts are
prepared on the previous night.
Source: PIB & sapost.blogspot.com/
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