The
Government has formulated comprehensive working plan for the
development, expansion and modernization of postal services. Under this,
major activities , as laid out in XII Five Year Plan, include opening
of branch Post Offices, setting up of Automatic Mail Processing Centers,
development and deployment of Rural ICT solution, deployment of Core
Banking, increasing insurance cover, establishment of Parcel and
Logistics Post Hubs, up gradation of Speed Post Centers, Human Resource
Training to Personnel, construction of Post offices/administrative
offices, installation of Solar Power Packs and setting up of Postal
Training Centers.
The proposed financial allocation for the XII Five Year Plan, in this regard is Rs. 12,000 crore.
As
for setting up of Speed Post Centres, the erstwhile Centres have been
reconstructed in the form of Speed Post Sorting Hubs for operational
purposes. Sorting hubs have been set up taking into account the
following factors:-
(i) Speed Post Mail handled by a city/town
(ii) Connectivity of city/town in terms of air, rail and road.
(iii) Distance of a city proposed for sorting hub from post offices and other hubs; and
No new Speed Post Sorting Hubs are proposed for opening in the next two years.
The
total number of complaints received for speed post articles in 2011 are
1,48,381 out of which 67,420 were for late delivery and 80,961 for
non-delivery. A mechanism has been set up in the Department of Posts for
prompt disposal of complaints through Customer Care Centre in all
Postal Divisions. Instructions are issued to Divisions for cent-percent
handling and settlement of web-based complaints. While specific
instances are resolved individually, system defects that come to notice
are rectified to avoid recurrence of such instances.
This
information was given in Lok Sabha today by Shri Sachin Pilot, the
Minister of State, Communication and Information Technology in response
to a question.
Source : PIB release, March 21, 2012
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