Telecom Regulatory Authority of India ( TRAI) today launched a facility to monitor complaints from telecom consumers.
Called Telecom Consumers Complaint Monitoring System (TCCMS) portal www.tccms.gov.in ,
it would facilitate the telecom consumers in locating the “Consumer
Care Number”, “General Information Number” and contact details of the
complaint centre and Appellate Authority of their service provider. The
portal would also help access the website of their service provider’s
complaint monitoring portal to track
the current status of their complaints or appeals lodged with their
service provider complaint centre or Appellate Authority.
This portal will also help TRAI in monitoring the status of redressal of complaints lodged by the consumers with the service providers. It is felt that this portal will help enhance the effectiveness of the grievance redressalmechanism.
Source : PIB dtd 30/04/2012
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