The
network and number of the Speed Post Centres has recently been
restructured under Mail Network Optimization Project of the Department
of Posts. Speed Post Centres are either National Speed Post Sorting Hubs
or Intra-Circle Sorting Hubs. There are 89 National Speed Post Sorting
Hubs and 105 Intra Circle Sorting Hubs. A list of the Hubs, state-wise,
is given in the tabular form.
There is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year 2012-13.
Department
of Posts takes note of the deficiencies in services and complaints
received in connection with Speed Post service are processed
expeditiously and grievances settled in a time bound manner. The number
of complaints received during the last 3 financial years and the
percentage of complaints with respect to the Speed Post traffic is given
as under:
Year
|
Number of complaints
|
Speed Post traffic
(in crores)
|
Percentage of complaints w.r.t. traffic
|
|
2009-10
|
1,74,040
|
24.08
|
0.072
|
|
2010-11
|
2,09,735
|
27.29
|
0.076
|
|
2011-12
|
1,97,645
|
39.20
|
0.050
|
The
Department of Posts has a well established mechanism for prompt
disposal of complaints through Customer Care Centres in all Postal
Divisions.
In
order to improve the quality of Speed Post service across the country
the network has been restructured as stated at (a) above. The Department
is shortly going to commission Automatic Mail Processing Centres in
Delhi and Kolkata to expedite mail processing. In addition end –to-end
track and trace has been provided for Speed Post articles. Above
initiatives will help the Department to compete effectively with the
private couriers.
List of number of National Speed Post Sorting Hubs and Intra Circle Sorting Hubs
State-wise
|
S.N..
|
Name of State
|
National Speed Post Sorting Hub
|
Intra-Circle Sorting Hub
|
|
1.
|
Andhra Pradesh
|
6
|
4
|
|
2.
|
Assam
|
1
|
4
|
|
3.
|
Bihar
|
3
|
4
|
|
4.
|
Chhattisgarh
|
1
|
1
|
|
5.
|
Delhi
|
1
|
-
|
|
6.
|
Gujarat
|
4
|
10
|
|
7.
|
Haryana
|
4
|
2
|
|
8.
|
Himachal Pradesh
|
2
|
4
|
|
9.
|
Jammu & Kashmir
|
2
|
-
|
|
10.
|
Jharkhand
|
3
|
3
|
|
11.
|
Karnataka
|
8
|
4
|
|
12.
|
Kerala
|
6
|
1
|
|
13.
|
Madhya Pradesh
|
4
|
5
|
|
14.
|
Maharashtra
|
4
|
11
|
|
15.
|
Manipur
|
1
|
-
|
|
16.
|
Tripura
|
-
|
1
|
|
17.
|
Mizoram
|
-
|
1
|
|
18.
|
Nagaland
|
-
|
1
|
|
19.
|
Arunachal Pradesh
|
-
|
1
|
|
20.
|
Meghalaya
|
-
|
1
|
|
21.
|
Odisha
|
2
|
6
|
|
22.
|
Punjab
|
5
|
2
|
|
23.
|
Rajasthan
|
3
|
6
|
|
24.
|
Tamil Nadu
|
10
|
8
|
|
25.
|
Uttar Pradesh
|
10
|
13
|
|
26.
|
Uttaranchal
|
1
|
4
|
|
27.
|
West Bengal
|
5
|
8
|
|
28.
|
Goa
|
1
|
-
|
|
29.
|
Army Postal Services
|
2*
|
-
|
|
Total
|
89
|
105
| |
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