INDIA: The letter that travels to our door may have new technology stamped all over. As the backbone of India's communication for over 150 years, the DoP plays a crucial role in the socioeconomic development of the nation. Urbanization, increased demand for financial services and increased funding by the government for the weaker sections and the rural sector have opened up new opportunities for the DoP and necessitated the development of new processes as well as supporting technology.
SAP AG announced that
the Department of Posts (DoP), the government-operated postal system of
India, has chosen SAP solutions to strengthen responsiveness and
reliability across more than 155,000 post offices.
With this
implementation, the DoP aims to deliver faster and more efficient
services to the citizens and government and private organizations of
India. The DoP is now one of more than 30 postal customers globally that
have chosen SAP solutions to make mission-critical and customer-facing
processes more effective, as shared in the announcement.
"SAP postal services
customers are leveraging the latest technology to transform their
business, from improving efficiency in back-office and core processes to
creating new lines of operations within their existing infrastructure,"
said Hans G. Landgraf, head of Business Segment Postal, SAP AG. "With
our experience, SAP is eager to help India's Department of Posts improve
its business and increase transparency across its organization in order
to meet the changing demands of its customers."
Armed with a
transformation charter that includes a complete overhaul of operations
under an IT modernization project, the DoP will leverage SAP
applications that include SAP ERP, SAP Customer Relationship Management
(SAP CRM) and SAP Supply Chain Management (SAP SCM) to help increase
process efficiencies and meet its business, social and financial
inclusion goals. As the DoP generates revenue of more than EUR1.1
billion while employing nearly 474,000 employees, it will also implement
SAP solutions for streamlining internal processes in the areas of human
resources, payroll processing and finance and accounts.
In addition to running
core and back-office operations, SAP Sybase Adaptive Server Enterprise,
SAP Sybase IQ software, SAP BusinessObjectsTM solutions
and SAP Data Services software will offer the DoP the data warehousing
and business intelligence (BI) needed for its entire operations system.
The Government of India
also intends to utilize the DoP's vast network for its direct cash
transfer function, which aims to reduce leakages, cut down corruption,
eliminate middlemen, target beneficiaries better and speed up transfer
of benefits to eligible individuals. Workers across India, especially
those in rural areas, will be able to reap the gains from the direct
benefits transfer (DBT) leveraging their existing savings accounts in
post offices.
Today, the DoP delivers
more than six billion articles every year through its elaborate network
of offices. The reengineering of business process using SAP solutions
will enable the DoP to increase its engagement with the Indian
population through more customer interaction channels. SAP software
purportedly will help the organization improve automation of core
processes including postal counter automation, track and trace,
logistics post, e-commerce and customer interaction channel.
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