India’s Department of Posts has selected German software firm SAP AG to supply a new IT platform for its retail outlets.
SAP
says supplying its software for more than 155,000 post offices across
India will mean faster and more efficient services for citizens,
government and business.
The
deal with India Post means the company now provides more than 30 postal
customers with the SAP solution to provide more effective
customer-facing processes, the company said.
“SAP
postal services customers are leveraging the latest technology to
transform their business, from improving efficiency in back-office and
core processes to creating new lines of operations within their existing
infrastructure,” said Hans G. Landgraf, head of Business Segment
Postal, SAP AG.
“With
our experience, SAP is eager to help India’s Department of Posts
improve its business and increase transparency across its organization
in order to meet the changing demands of its customers.”
As
the backbone of India’s communication for over 150 years, the
Department of Posts plays a crucial role in the socioeconomic
development of the nation.
Urbanization,
increased demand for financial services and increased funding by the
government for the weaker sections and the rural sector have opened up
new opportunities for the Department of Posts and necessitated the
development of new processes as well as supporting technology, SAP said.
Applications
Armed
with a transformation charter that includes a complete overhaul of
operations under an IT modernization project, India Post will make use
of SAP applications including SAP ERP, SRP Customer Relationship
Management and SAP Supply Chain Management.
As
the DoP generates revenue of more than EUR1.1 billion while employing
nearly 474,000 employees, it will also implement SAP solutions for
streamlining internal processes in the areas of human resources, payroll
processing and finance and accounts, the company said.
In
addition to running core and back-office operations, SAP Sybase
Adaptive Server Enterprise, SAP Sybase IQ software, SAP BusinessObjects
solutions and SAP Data Services software will offer the DoP the data
warehousing and business intelligence (BI) needed for its entire
operations system.
The
Indian government also intends to use the DoP’s vast network for its
direct cash transfer function, which aims to reduce leakages, cut down
corruption, eliminate middlemen, target beneficiaries better and speed
up transfer of benefits to eligible individuals. Workers across India,
especially those in rural areas, will be able to reap the gains from the
direct benefits transfer (DBT) leveraging their existing savings
accounts in post offices.
Today,
the DoP delivers more than 6bn items every year through its elaborate
network of offices. The reengineering of business process using SAP
solutions will enable the DoP to increase its engagement with the Indian
population through more customer interaction channels.
SAP
software will help the organization improve automation of core
processes including postal counter automation, track and trace,
logistics post, e-commerce and customer interaction channel, the
software company said.
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