SOLUTION FOR COD AMOUNT NOT DELIVERED TO THE BILLER

SOLUTION FOR COD AMOUNT NOT DELIVERED TO THE BILLER 

EVEN IT IS CORRECTLY DELIVERED in delivery office.

In the ePayment web login of Divisional administrator go to the option 

Tools->Confirm Mo booking for unpaid parcel COD articles option. 

 From the list select the article number. It shows the list of articles for which payment has not been made to the biller. Check each article. If the article correctly delivered in office, select that article tick

option MO not booked. Now the ePayment will be re transmitted to the booking office from central server and biller will get payment.

If the office did not get the electronic data and sent MO, tick the option MO booked. Now it will be removed from list and biller will receive eMO and no need to re transmit ePayment data.

If you track this parcel CODs you will see only status as ePayment delivered. When the booking party gets the amount 2 rows will come here. ePayment delivered, and ePayment paid. After you update this confimation in web, party will get amount and after that when you track you will see ePayment paid.

Thanks to Rajesh CR System Administrator