Process of Issuing Duplicate Certificate in DOP Finacle

Process of Issuing Duplicate Certificate in DOP Finacle

In such cases, certificate holder can apply for issue of duplicate certificates only at the CBS post office from where, certificates were issued. Process of issue of duplicate certificates should be started and completed by that CBS Post Office only.

Procedure to Issue Duplicate Certificate

1. Move the inventory of Duplicate Certificates (if available) of same scheme to the user id from which duplicate certificate is getting printed. Otherwise, fresh certificates will be taken from the existing inventory.
2. GO to HDUDRP and provide details like account number /cif id for which certificate is getting printed.
3. HDUDRP will take the current inventory i.e either normal or duplicate certificates which is available with the user.
4. If certificates are actually printed through printer, the user is able to see DUPLICATE on the certificates. If certificates are not printed then a Rubber Stamp of “Duplicate” should be placed on the certificates where normal certificates are used.
5. After this, new certificate number will be available under the account number. Use CSCACM menu to confirm that new certificate numbers are replaced with lost certificates.
6. If the any holder/customer come with old certificates, while closure, system will not those certificates in the closure menu .
7. Old certificate number will not be reflected in the system and user can’t be able to close the account.